Comments on: Guided Communication explained

By: eHarmony

eHarmony — Mon, 06 Feb 2012 18:06:20 +0000

Hi Mr X,

You can skip over the subscription screen to send messages on a Free Communication Weekend – this is simply if you wish to subscribe to see your matches’ photo.

Hope this helps!

Best wishes,
Emily
eHarmony Advice

By: Mr X

Mr X — Fri, 03 Feb 2012 20:16:49 +0000

This free communication weekend is a con!!

You try to send a e-mail to your matches, you type the e-mail and press send and Bingo! It says you have to be a paying sunscriber!!

How exactly can this be a FREE communication weekend if you have to PAY to communicate???????? CON!

By: Elaine

Elaine — Fri, 20 Jan 2012 17:18:07 +0000

I gave up on this site once before, but decided to try again. It’s very different to other sites in that it’s more controlled. With the others, you go window shopping and look at whoever’s profile you want to. I’d like to remove profiles of people with no photo and don’t want unpaid members in the list. The idea is interesting, but they just need more people to sign up to it. I guess it’s ok in certain places, but I have the sea and a large river taking up most of my area (diameter), so not a lot of choice.
I think you’re less likely to get players on this site as you seem to have to jump through more hoops to communicate and they seem to get bored if they can give out their mobile after two messages asking you to call/text them. So, at least if people are prepared to go through this more controlled process, it shows they’re more genuine. I don’t know. It’s one way of filtering out the genuine from the players, but still won’t catch them all. The site’s OK, just needs more members. I prefer it to the free sites and the top dating site. I had a lot of winks/messages on the others sites, but all unsuitable. Maybe eHarmony could give choice as to how people want to use the site – browse freely or controlled to suit different personalities. I’m not unhappy with it. If I went to a bar for a few weeks, I might not even get to chat to one man, at least here, I am getting that chance.

By: eHarmony

eHarmony — Thu, 12 Jan 2012 09:32:05 +0000

Hi Cheryl,

Thanks for your comments. I’m sorry you’re not having the eHarmony experience you expected. There are a lot of things you can do to ensure your matches suit your requirements. For example, by indicating that age is ‘very important’ to you in your personal settings, we won’t send you any matches that are outside of our chosen age range.

Please call our Customer Care team for free on 0800 028 0308. They will be able to suggest lots more things to improve your experience. And then, if you are still unhappy with our service, you can get a full refund if you are within the first 7 days of your subscription.

Hope this helps.

Best wishes,
Emily
eHarmony Advice

By: Cheryl

Cheryl — Thu, 12 Jan 2012 00:26:22 +0000

I’ve just spent £80 on a 6 month subscription only to find very little on here. Minimal matches and those that are do not fit my requirements…ie i’m 39 and not really interested in someone in their late 50′s. 5 days and I want a refund; how do I go about complaining about this?

Cheryl

By: eHarmony

eHarmony — Fri, 16 Dec 2011 11:26:07 +0000

Hi Jen,

Thanks for your comments. I’m really sorry you haven’t received more matches and aren’t having the eHarmony experience you’d hoped. Please call our Customer Care team for free on 0800 028 0308 to discuss a refund, as you have only just subscribed you should be well within your cooling off period.

Best wishes,
Emily
eHarmony Advice

By: Jen

Jen — Thu, 15 Dec 2011 23:22:02 +0000

I just joined and paid well over $80… for What? For five matches that to be honest are NOT my type at all! Then i try to hit find new matches, and nothing! Apparently in all of the UK there is not one more guy between the ages of 25 and 37 wanting to meet a 28yr old professional female who likes hanging with her friends and the outdoors? I think this site is a sham and you have absolutely no idea what you are talking about. It is so disheartening when muster up the courage to try online dating, as you work 60hr weeks, and it slaps you in the face with 5 matches in a country of 60million people! I would like a full refund please…and ‘Yes’ before you ask i have relaxed all my preferences and still nothing? Money. Back. Please.

By: eHarmony

eHarmony — Wed, 30 Nov 2011 09:37:42 +0000

Hi Garry,

Thanks for your comments – I’m sorry you’re not having a good experience with us. We’d love to help you get the most from eHarmony, so whether you have any specific questions or just want to chat about your subscription, please get in touch. We have a dedicated Customer Care team who know eHarmony inside out, and are ready to help.

You can contact us in lot of different ways:

Call us for free on 0800 028 0308
Email us using this link: http://help-singles.eharmony.co.uk/app/ask
Alternatively you can browse our FAQs or Live Chat with one of our experts here: https://help-singles.eharmony.co.uk/

There are also lots of articles on here about using eHarmony, and how to put together a great profile. If you’re looking for something on a specific topic please let us know here.

I hope this helps, and best of luck in your journey

Best wishes,
Emily
eHarmony Advice

By: garry

garry — Tue, 29 Nov 2011 23:04:10 +0000

what does it take to get something positive on this site,im beginning to think its all a made up con,,im 44,single never wed and starting to think ive made a monumental error, the site is confusing and very unproductive,,or is it just me?

By: Ceri

Ceri — Mon, 24 Oct 2011 13:52:08 +0000

I have tried to get any response from a match since I joined- with no luck whatsoever- I have tried guided communication- no replies, and I have also tried contacting women by e mail with no reply.
Are any of the matches I have been sent alive, or are they people who have left the site?

By: Dave

Dave — Sun, 02 Oct 2011 01:39:22 +0000

What a nightmare… this is all to complicated and protracted. I don’t want pre-loaded questions. If I get a match I want to be able to contact them or offer them the oppotunity to contact moi. This is not for me… KISS

By: eHarmony

eHarmony — Wed, 21 Sep 2011 09:58:28 +0000

Hi Bob,

This means your match has accepted your request to enter into eHarmony Mail (some people prefer to go through Guided Communication first) and is probably just taking their time to actually respond to your email.

I hope this helps, and I hope you enter into a great conversation!

Best wishes,
Emily
eHarmony Advice

By: Bob

Bob — Wed, 21 Sep 2011 00:51:31 +0000

Bit confused here. I sent an eHarmony Mail to a match, and received a message back saying my request had been accepted. All good except……….. there’s no message of any kind from my match. The only message I can see in my Mailbox is the one I sent! Does this mean I have to send another message? The only option I seem to be able to click on is ‘Write New Message’. All a bit confusing for me…

By: H

Fri, 02 Sep 2011 07:27:56 +0000

I find the guided communication frustrating, do women actually prefer this method of communication? Judging by my response ratio (from women who have shown interest in me by sending icebreaker) it would appear they don’t

By: eHarmony

eHarmony — Tue, 02 Aug 2011 09:09:57 +0000

Hi Alex,

Thanks for your feedback. You should receive a few matches each day to give you the chance to review each one properly. Please let us know if you aren’t receiving the matches you expected.

Best wishes,
Emily
eHarmony Advice

By: Alex

Alex — Mon, 01 Aug 2011 22:05:02 +0000

Glad I read these comments – thought it was me finding it hard to use and far too few matches in a 60 mile radius and No I am not being fussy! Had high hopes esp after recent publicity but far too depressing to think that in a 60 sqmile radius there are only 7 men ‘compatible’ with me!

By: Sarah

Sarah — Wed, 20 Jul 2011 07:52:40 +0000

Hi
I stumbled across this Comments box prior to parting with ££s. It seems EH want to help us. It may be due to their HO being in the US, the UK branch has to follow what the main tree does. Perhaps US citizens need to be guided what to say to a potential match? I’ve found the Guided Communication restrictive as many of the suggested questions do not apply. I’d like to suggest to eHarmony that their tech team give us a box telling us whether the suggested match is “alive and active” or has not visited for “3 days or more”. I’ll then part with my ££’a. Sorry to Dave in Telford not to post photos, as I’ve not joined EH. Bon Chance

By: eHarmony

eHarmony — Thu, 30 Jun 2011 08:39:47 +0000

Hi Kathryn,

We’re sorry to hear this. We do try to make our site as compatible as possible with all browsers, but as there are many different browser types and releases we are often playing ‘catch-up’. However, I am surprised that our site doesn’t seem to work at all for you in IE9, and I will email our tech team and ask them to look into this.

In the meantime, If you would like to continue using eHarmony, we’d suggest you consider using Firefox or Chrome instead of Internet Explorer. If you need any help on how to do this, please call our Customer Care team on 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

By: kathryn

kathryn — Thu, 30 Jun 2011 00:04:46 +0000

I cant see photos, read emails change mt profile pic. They said that windows 9 isnt compatable.. Wish i had known before i joined.

By: joan kay

joan kay — Fri, 24 Jun 2011 11:24:08 +0000

so dissapointed with this site, wish I had not joined for 3 months, can i cancel the 2 months i have left and get my money back?

By: Rani

Rani — Sun, 08 May 2011 18:38:29 +0000

Really disappointed that photos are not available without joining. Secondly, there is not indicator from the profile re level of education, which I have specified is very important to me.Why can’t I respond to an icebreaker without subscribing?

By: sammy

sammy — Sat, 02 Apr 2011 01:57:24 +0000

inshort i can believed this, after suscribing i find it very difficult to use. i am not enjoying it at all. march can not email direct they will demand for guided communication and their is know esplanation to that. infact i regret wasting my money on this site.

By: Toni

Toni — Wed, 30 Mar 2011 17:01:49 +0000

Hmmm, very interesting. With a 100% fully populated profile, 4 recent easy to see photo’s and settings with age/distance criteria set to very important I probably won’t cough up to join (thus remaining a ghost – sincere apologies!).

What I would say to EH is “bravo” for allowing these comments on your site. Freedom of speech seems to be alive and well even though it will ultimately result in them shooting themselves in the foot as they don’t seem overly keen to rectify these issues.

By: Tracy

Tracy — Tue, 15 Mar 2011 23:15:26 +0000

Beginning to wonder what have i done! find it very frustrating that i am 44 and getting responces mainly from men 55,56,59 and so on.Those i have messaged within my age range ’2 of them’ have not responded.Also for some reason can not download my picture which will put people off.

By: Jason

Jason — Mon, 14 Mar 2011 08:05:40 +0000

I have 2 simple questions which seem to have been avoided. What is the ratio of men to women? Why don’t you show the recent activity timeline like many other sites?