23 December 2009
Making the first move: our top tips
by eHarmony
You’ve created your eHarmony profile, which is a great first step. But once you start receiving matches, what next? Our top tips will help you get the ball rolling and give you the confidence to make the first move.
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You’ve created your eHarmony profile, which is a great first step. But once you start receiving matches, what next? Should you wait for them to get in touch? Send an Icebreaker? Or should you bite the bullet and get communicating? Our top tips will help you get the ball rolling and give you the confidence to make the first move.
Choose your preferred way to communicate
At eHarmony, we know that everyone is different, which is why we give you a selection of ways to communicate with your matches:
Icebreaker: If you’re a bit hesitant, send your match an icebreaker. Icebreakers are a selection of eight phrases designed to get the conversation going, for example, ‘Just wanted to say Hi!’ This may prompt your match to contact you.
Guided Communication: This allows you to communicate with a match in three stages, in a structured way, by swapping information at each stage.
>You can find out more in our article ‘Guided Communication explained’
Open Communication: After the three stages of Guided Communication, you can enter Open Communication with your match, where you exchange email-type messages. This is safe and secure – we don’t reveal your contact details to your match.
eHarmony Mail: If Guided Communication doesn’t appeal to you, you can request your match communicates via eHarmony Mail with you. This simply takes you both to Open Communication (see above). However, your match might prefer to stick with Guided Communication – they can let you know if this is the case.
Do your homework
With online dating, you get out what you put in. Make sure you review all your matches – look at their photos, read their About Me profile (which usually contains some great clues as to their character) and read their Personality Profile if they’ve made it public. You never know what might spark your interest.
> Wondering why your matches seem quite different? Read our article ‘Why are my matches so varied?’.
Communicate with as many people as possible
There’s an old saying; you’ve got to speculate to accumulate. And communicating on eHarmony is pretty similar. Yes, we send you matches based on deep-down compatibility, but it’s then up to you to get talking to them! Even if you’re not quite sure whether a match is right for you, you could gain so much from sparking up a conversation with them and finding out you have great chemistry.
We know it’s not always possible to communicate with all your matches – and some may not respond to you – but by having different conversations going you’ll gain confidence and get so much more from your subscription.
Don’t jump to conclusions
If you’ve initiated communication with someone and they don’t respond, don’t take it personally. There are any number of reasons that someone doesn’t choose to respond to you, just one of which being that they’re not interested. The fact is that if they haven’t taken the opportunity to get to know you then they’re the ones who lose out.
On a similar note, if you’ve exchanged communication with a match and they stop responding, don’t jump to conclusions. If the communication has been regular (once a day for example) don’t start worrying when it’s been more than 24 hours since they sent you anything. They may be unable to get online, they may be trying to work out what to say next…the possibilities are endless. Before you send them a prompt (Guided Communication), or another message (Open Communication) leave at least a few days so that they don’t feel pressured.
> For more about how long you should wait, read our article ‘How long should you wait for a reply?’
Be polite
If you receive a communication request from a match and you genuinely don’t think you would have any chemistry, then make sure you close your match. When you do this, you will be able to specify why you have closed them, choosing from a list of pre-determined reasons.
This will allow you to focus on the matches you’re most interested in, and will enable the match you have closed to move on to communicating with other matches. This process is especially important if you have already communicated with each other.
If you’ve got more questions, check out our help section on communication – it’s all there.
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1
Jennifer Edwards
31 December 2009 11:31
Hi, I thought your article was fairly interesting. I have sent an initial communication to several of my matches but have only received something back from a couple.
I would like to know how to close a match that I am not interested in.
2
eharmony
31 December 2009 11:42
Hi Jennifer,
To close a match follow these steps:
1. On your home page, click on the name of the match you want to close. This will take you to their ‘About Me’ profile.
2. Scroll to the bottom of their profile and you click on the link in the bottom right hand corner called ‘Close match’.
3. You will then be prompted to choose a reason for closing your match.
4. Your match will be notified that you have closed them, with the reason you gave.
I hope this helps.
Best wishes,
eHarmony Advice
3
salamander
31 December 2009 21:19
This was called “Making the first move: our top tips” Unless I have completely understood it I haven’t seen a single tip for making a first move!!
4
Hope
1 January 2010 13:34
Hi,
how do i change my location as i have moved house?
Thanks
5
eharmony
4 January 2010 10:35
Hi there Hope,
Thank you for your comments. We have forwarded your queries onto our Customer Care team who will be in touch shortly.
Best wishes,
eHarmony Advice
6
Wendy Henry
10 January 2010 12:38
I have updated my information on the introductory page,however this has not been confirmed by the green tick which is reflected as seen on the main profile page? could you please let me know if i need to do anything else to ensure that this section is completed
7
Antonia R.
11 January 2010 01:06
I had a local guy wanting to get in touch (Carlos,Tunbridge Wells UK match delivered on 9Dec09). I have sent him a message and had a response from you that he has sent me a message and for whatever reason you did not alow me to open it. Had couple of friends to have a try and they came with same conclusion. How can I investigate this case as I am rather disapointed
8
eharmony
11 January 2010 10:53
Hi Wendy,
Thank you for your query about eHarmony. We have passed on your question to our dedicated Customer Care team. They should respond to you via email in the next 24-48 hours.
If you have any more queries, please contact our Customer Care team here: http://help-singles.eharmony.co.uk/app/ask/kw/contact/r_id/166
Best wishes,
eHarmony Advice
9
eharmony
11 January 2010 10:54
Hi Antonia,
Thank you for your query about eHarmony. We have passed on your question to our dedicated Customer Care team. They should respond to you via email in the next 24-48 hours.
If you have any more queries, please contact our Customer Care team here: http://help-singles.eharmony.co.uk/app/ask/kw/contact/r_id/166
Best wishes,
eHarmony Advice
10
James218
16 February 2010 23:04
I have loads of closed matches and when I select the “Communicating” tab the are all listed even though they are “closed”. Can’t we have a “closed” tab as well or a way to remove “closed” matches entirely.
11
Phil Jacob
27 March 2010 09:10
The key here is BE POLITE. We’re all the same boat here! Is it so difficult to send someone a closed message? Please don’t just check out the profile pic and do nothing. Can’t you see how arrogent and insulting that is?
12
Caroline
28 March 2010 19:36
Further to the message above from James 218 on 16 Feb; I also find I have a communication page full of closed messages from people I have never had any contact with. It makes this page very hard to use. Can these be deleted in some way?
13
eharmony
29 March 2010 10:13
Hi Caroline,
Thank you for your query. You can move matches with closed messages from your Communication tab to your Closed tab. Simply click ‘Read closed message’ next to a match and then click ‘Close match’ on the following page. Your match will then move to the Closed tab.
Hope this helps.
Best wishes,
eHarmony Advice
14
Matthew K
9 July 2010 02:45
I moved to a different house. I need to change MY location. How can I do this. Couldn’t find any link to contact eH..
15
eharmony
9 July 2010 11:33
Hi Matthew,
Thanks for your query. You can call one of our Customer Care agents who will happily help you change your location. Call them for free, 8am-8pm: 0800 028 0308.
Alternatively you can email our Customer Care team using this link:
http://help-singles.eharmony.co.uk/app/ask
Hope this helps!
Best wishes,
eHarmony Advice
16
Luke
17 July 2010 23:04
Oh yes; and one of those 6 lucky women ‘closed’ me without even replying……gosh, will she ever know how she just missed out on her ideal mate…….?!
17
nathan
21 August 2010 12:13
I’m getting fed up with this site to be honest. I have tried communicating with nearly 50 girls in the two months I’ve been on here and not one reply. It gets very demoralising.
18
eharmony
23 August 2010 09:54
Hi Nathan,
Thank you for your comments. I’m sorry you’re not having the eHarmony experience you expected. I’ve forwarded your concerns onto our Customer Care department who will be able to give you some suggestions on how to improve your chances of communication. Sometimes it’s something as simple as posting a different photo, or updating your About Me profile a little.
They will be in touch within 48 hours. I hope this helps!
Best wishes,
eHarmony Advice
19
andrew
25 August 2010 19:17
this site is absolute rubbish
nobody i know will ever join after what ive told them about it
at least dick turpin wore a mask
20
Steve
26 August 2010 18:22
there’s no way of knowing if you’re looking at a paying subscriber or one that has been a payer but has expired or one that has never paid for a subscription.
there is also no indication of whether they have logged in within the last day, week or month.
there is no indication of weight so if you’re not into size 24 girls there is no way of checking first before you waste everyone’s time emailing
21
Linda
28 August 2010 00:33
I came on this site because it was a free weekend to give it a try before I spend money I cant afford. But I still can’t see the pictures of anyone so this is a complete waste of time for me and I suspect others. And I have heard a lot of people moaning that they want to see the person before they communicate, Thats what its all about at the end of the day- physical attraction. Other sites let you see the candidates before you make the decision to pay, this doesnt. Thats not right.
22
Steve
28 August 2010 01:16
Andrew – I received this email recently from someone I’d tried to start guided communication with – “Many thanks for taking the trouble to communicate. I have been on the site for some months and recently cancelled my subscription.
I haven’t found the site particularly inspiring and the endless round of questions and answers have probably contributed to this.
Sorry to be so negative- I really hope you have more success”
Self indulgent moaning drivel which demonstrates why some people are single. .
Another girl recently gave me her number – we exchanged texts for a couple of weeks based on the promise we’d meet up this week – she texted saying we weren’t compatible ‘cos I hadn’t phoned her. I pointed out that if phone chat was so important to her then why hadn’t she rang me!
I suspect there are plenty of others like the above – who think it should be delivered on a plate to them without having to make an effort.
23
Elle
28 August 2010 19:07
I like the fact that eharmony publish the negative comments! I sent a negative review about a book to Audible.com and it disappeared into the ether.
24
Juney
29 August 2010 19:05
This site is absolutely frustratingly painstakingly ridiculous. Just let people communicate as and when they want. All this guided communication and endless sets of questins and answers makes the process tense to the extreme! Stop it. Eharmony have tricked people into free communication this weekend which involved ..you guessed endless questions how pathetic
25
andrew
30 August 2010 01:44
re steve
trouble is steve not one of my matches in last 2wks has even viewed my profile let alone communicated
ive emailed and sent icebreakers to a few and not one has replied or even viewed my profile either
would that please you i very much doubt it
all i get from EH is write more in your profile and /or send more emails but whats the point doin that if nobody is even looking at you
judging by the number of people moaning on these forums i am not alone
i dont want anything on a plate thankyou
just getting a reply or a viewing would be nice after all thats what i joined for
26
Miss J
30 August 2010 19:31
To Andrew – It is frustrating, but bear in mind the season. It’s summer (apparently) which means some people may be on holiday / out of the country, unable or unwilling to log on to their account. Or all their colleagues are on leave and they’re having to work extra hard in their absence! For my August matches I’d give them a whole month, then close match if I don’t hear anything.
27
Steve, manchester
1 September 2010 17:02
Juney “This site is absolutely frustratingly painstakingly ridiculous. Just let people communicate as and when they want. All this guided communication and endless sets of questins and answers makes the process tense to the extreme!”
- I actually think it’s a good thing the guided communication, if someone is willing to answer a few questions and select have/have nots then they are making an effort. Remember – the more questions a bloke asks, the more likely it is that he’s after long term. I’ve used other sites where it’s easy to just email each other – you end up with emails that dont always give you much info and often you end up with time wasters because they can easily just ask “what plans have you got for the weekend?” to stall meeting up.
28
Steve, manchester
1 September 2010 17:06
Andrew, I’m puzzled why no-one is viewing your profile. I suggest whenever you get new matches you always send then the 5 initial quided questions – that’s what I do. Hardly anyone responds. and maybe Miss J is right – things will probably get busier when the summer is over?
29
andy
3 September 2010 23:32
re steve manchester
thanks for the advice already tried that however
had 3 views since no communication back though not even t say no thanks
re miss j
i must be so unlucky that all the matches may be on holiday all at the same time
i,ll be glad when my subs expire next week
relationship site hmmm ! qoute Jim Royle
my a**e !!
30
Steve, manchester
6 September 2010 17:00
good luck to you. put a complaint in.
31
andy
6 September 2010 22:25
thanks steve
good luck to you too