Comments on: Communication: your top 3 questions answered

By: Steve

Steve — Thu, 26 Jan 2012 23:32:25 +0000

I have found this site quite complicated. I have had 13 unanswered communications and consider this ignorant.Having said that,how pleased I am that they didn’t reply because the 14th did and she is wonderful!
Thank you eHarmony

By: eHarmony

eHarmony — Mon, 12 Dec 2011 09:39:34 +0000

Hi Natalie,

Thanks for your comments. I’d definitely suggest you to respond to any matches you’re interested in with an Icebreaker of your choice, to let them know you’re interested, while you’re deciding whether to subscribe or not. We have lots of different subscription plans, from one month to a year, so there will be one to suit you.

We pride ourselves on doing things a bit differently to other dating sites, so we don’t mind that we’re different from your average dating site – and our users don’t mind that either. For many subscribers it is reassuring that only other subscribers can see their photos. If you have any more questions about our service, please let me know.

Otherwise, if we’re not for you, then I still absolutely wish you all your best in your dating journey

Emily
eHarmony Advice

By: Natalie

Natalie — Sun, 11 Dec 2011 22:03:32 +0000

I have just created a profile but haven’t subscribed yet. Absolutely crazy that you cannot see the photos of your matches without subscribing. The other dating sites allow you to see photos and messages but if you want to reply you have to subscribe!!! Also I am receiving lots of icebreakers but I am unable to respond to say I haven’t yet subscribed so my ice breakees may think I am rude or not interested!!! I was really considering subscribing to this site as I had heard a few good stories but now I am not so sure!!!! Eharmony – there is a few issues here that need to be dealt with!!! Do you listen to peoples comments????

By: Irene

Irene — Sat, 03 Dec 2011 05:56:56 +0000

How can you tell if someone has read your email message?

If you send an email and then change your mind, is there a way to retrieve it?

By: eHarmony

eHarmony — Thu, 01 Dec 2011 10:54:08 +0000

Hi Martyn,

Thanks for your comments. We match you with both subscribers and non-subscribers alike to give you the best chance of meeting someone special. Just because someone isn’t a subscriber today doesn’t mean they won’t be tomorrow. Non-subscribers can respond to Icebreakers, and send Icebreakers (one per match) so you will know if they’re interested. You can also look at when a match last logged in to see how active they are on the service.

Hope this helps!
Best wishes,
Emily
eHarmony Advice

By: Martyn

Martyn — Thu, 01 Dec 2011 00:03:23 +0000

Does eharmony send me matches who are not subscribed? I am begining to wonder as I am trying to communicate but getting no responses at all. If I am matched with unsubscribed people, how would I know that? because if they were unable to message me back or respond to an ice breaker, it would seem very harsh to match me…

By: Peter

Peter — Mon, 07 Nov 2011 12:55:51 +0000

I’m very disappointed. I was moved to sign up due to the ‘free communication’ weekend, and spent the time to create a profile and view my matches. It was only after I chose my favourite to send a message to, and skipped to the free-form message (I dislike the scripted stuff, personally), that I found that actually communication WASN’T free and I couldn’t send the message I had already lovingly crafted!! I feel like this so much time of my life I won’t get back, due to false advertising.

By: Gabriel

Gabriel — Sat, 10 Sep 2011 19:37:11 +0000

Why is it when I respond to the five questions they send It still give me the option to reply to the same questions again? Did they send the first time or not so I dont look like an over bearing creepo responding ten times

By: Joe

Joe — Mon, 29 Aug 2011 22:39:31 +0000

Hi, I have yet another question about icebreaker. I sent icebreakers to matches that I am interested with. Some of them viewed my profile and never responded back to me at all. Not another icebreaker, question, or closing the match. Should I go ahead continue with my first questions or should I close them after a certain time period? Thanks!

By: Chris

Chris — Wed, 10 Aug 2011 20:41:23 +0000

I just find it very hard to talk about myself to a stranger. After 29yrs of being with one person, then suddenly thrown into being single. I’m not sure I know how to be single with out being polite and making small talk. how do I keep him interested in me?

By: eHarmony

eHarmony — Wed, 20 Jul 2011 09:10:06 +0000

Hi Gina,

It’s difficult to diagnose the precise issue you’re having from your comment, but we’d love to help you out. Please call our Customer Care team on 0800 028 0308 – it’s free and they should be able to access your account and work out what the issue is over the phone.

Hope this helps.

Best wishes,
Emily
eHarmony Advice

By: gina wilson

gina wilson — Tue, 19 Jul 2011 19:04:10 +0000

I am a new member and I’m finding it difficult to navigate this site, perhaps you can help? I have 4 pictures of someone but I can only see the 1 showing, also when I got a message I could only view it once, I cannot seem to click back onto it and read again, am I doing something wrong? also I tried to return an icebreaker and couldn’t. please can you help a newie…

By: chris

chris — Thu, 07 Jul 2011 06:36:40 +0000

All very fascinating stuff. My beef is with ‘guided communication’, in particular the requirement at the second stage to select – and therefore have – 10 and only 10 must haves and can’t stands as defined by the eharmony wordsmith! Or have I got this wrong and there is some way to follow this path without lying to the recipient by selecting items arbitrarily to fill the quota, even when you do not agree with the wording of the item, let alone do not have that preference?

By: Persephone

Persephone — Fri, 29 Apr 2011 12:40:58 +0000

It has been raised numerous times but in the event of EH not paying attention I’ll repeat it ) One thing the site would REALLY benefit from is the option to see which members are paid and which aren’t so you can work out who chooses not to respond and who is unable to due to restricted membership. Given the cost of the site I don’t think it’s much to ask, other sites like plentyoffish which is free, and matchaffinity show when a user last logged in either in hours (for POF) or within the last day/week/month which would be really useful given the amount of money being spent it’s worth knowing people your being matched with are still on the site regularly.

By: Pete

Pete — Tue, 12 Apr 2011 16:10:24 +0000

I’ve been using the site for a year and have met some nice women, just not the right one yet. I met someone outside of eharmony and we dated for a while so I didn’t do anything with my account. When things didn’t work out, after a while I came back on here and now have some 800+ matches that are way out of date. There seems to be no way to bulk edit matches as closed so I’d need to spend a week of evenings going in to each match and clicking on close match. Is there any way to bulk edit or should I step back and consider these very old matches as potential people to start communicating with?

By: eHarmony

eHarmony — Mon, 11 Apr 2011 08:54:01 +0000

Hi John,

Thanks for your comments.

We match everyone using the same key dimensions, so no matter what your personal settings are (for example, whether you’re looking for someone within 30 miles, or across the whole world) you will still receive highly compatible matches.

Hope this clarifies things!

Best wishes,
Emily
eHarmony Advice

By: John

John — Sat, 09 Apr 2011 19:50:09 +0000

I have been a member for only a few weeks and have received a couple of icebreakers and met someone I could talk to on an intelligent level. I am still looking for that special someone and am loving using e-harmony. Although I have not had a massive response to my profile, I have had communication and e-mails and believe that if I stick with it, I will find my “soul mate” here.

E-harmony is the best dating site I have seen. The advice pages are brilliant (if you bother to read them), and if you take the option of having your premium personality profile, you will find it very accurate. I really enjoyed reading mine, and was able to have a good laugh at myself, as I recognised all the characteristics about my personality.

Unfortunately, we all have to accept that sometimes some people might not fancy us. I have sent e-mail requests (I prefer not to use icebreakers or guided questions) and received no response, but hey, that’s life. Two of the people I have contacted did not have a profile photo – get to know the person, looks aren’t everything!

I also believe that the way e-harmony matches people is way ahead of other sites. They take the hassle away of trawling through profiles yourself; most of the matches I have been sent have been very close in most aspects to the kind of person I am looking for. This is a very professional site and from what I have seen of it in the few weeks I have been a member, the people running it are serious about helping us to find love. Most other sites just leave you to it. Sorry for waffling, but I am really enjoying e-harmony.

Just one thing I wanted to ask. If I want to widen my match settings to include say a specific European country, are e-harmony as careful about matching people from other countries, or is it just a free-for-all? I couldn’t find any advice about what happens if you want to try matches from abroad. Thank you.

By: eHarmony

eHarmony — Thu, 31 Mar 2011 17:43:56 +0000

Hi Kay,

If a user accepts your eHarmony Mail request, that means they’re a subscriber yes. That means they can read and reply to your email.

Thanks!
Emily
eHarmony Advice

By: Kay

Kay — Thu, 31 Mar 2011 12:29:38 +0000

Hi, can you please tell me that if a user accepts my email request, it means they are a registered or subscribed member of the site? And that if a user accepts my email request, they can also actually read the email I have sent.Many thanks and good luck all in their search.

By: eHarmony

eHarmony — Thu, 31 Mar 2011 09:46:07 +0000

Hi David,

Thanks for getting in touch – we’re always keen to help our members get the best from their time with us! There are a few of things you can do to get advice on your profile:

1. Submit your profile to us and it might be chosen to be featured in our next newsletter for feedback from users. More info here: http://www.eharmony.co.uk/relationship-advice/using-eharmony/2010/10/want-some-feedback-on-your-about-me-profile
2. We have quite a few articles about putting together the best possible profile, you can browse them here: http://www.eharmony.co.uk/relationship-advice/using-eharmony
3. Make sure you’re posting great profile photos – you can find out more here: http://www.eharmony.co.uk/relationship-advice/using-eharmony/2011/02/gallery-the-10-worst-profile-photos-you-can-post
4. If you’d like to chat to someone, you can call our Customer Care team, for free, on 0800 028 0308

Hope this helps!

Best wishes,
Emily
eHarmony Advice

By: eHarmony

eHarmony — Thu, 31 Mar 2011 09:33:43 +0000

Hi Temi,

Thanks for getting in touch. Your matches will be a mixture of subscribed and registered users. Subscribers will be able to communicate with you straight away, however registered users can only send Icebreakers to their matches. If you have exchanged Icebreakers with a match who is registered then you can be pretty sure they’re interested in you, and may well subscribe soon to communicate with you.

We would recommend sending first Guided Communication questions to any match you’re really interested in, as this shows a very clear desire to communicate, and can say more than an Icebreaker.

Please let us know if you have any more questions. If you’ve like to speak to our Customer Care team, you can call them for free on 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

By: David

David — Wed, 30 Mar 2011 22:24:17 +0000

Is there someone on e-harmony who can review what I have entered on my profile? I have tried to be honest about myself, as I have done on other sites, there is no point in being what I am not. But I would appreciate some advice as to my profile and how to progress regarding communication. Frankly, I have wasted enough time over the years trying to “be myself” on sites like this, only to be ignored or rejected.

By: Temi

Temi — Wed, 30 Mar 2011 18:02:35 +0000

Hello eHarmony, I have noticed that a lot of people I send messages to dont have the option to reply and even some that send icebreakers to and reply we cant go any further. No way to continue communication even after exchanging icebreakers… why is this?

We cant communicate. This doesnt give a good report to tell others about eHarmony

Thanks

Temi

By: David

David — Wed, 30 Mar 2011 07:44:58 +0000

I’ve joined fairly recently. I sent out several icebreakers. Two responded, wanting to see a photo. So, I duly obliged and uploaded some onto my profile. Within days, both had closed their match with me. I’ve had this happen on other dating sites as well. My written profile seems to attract but it all goes wrong when the photos are added. Short of (a) a Photoshop makeover or (b) a face or body transplant (:)), what can I do about this?

By: eHarmony

eHarmony — Wed, 09 Mar 2011 15:30:51 +0000

Hi Lottie,

When you start communicating with a match using eHarmony Mail, they will need to accept your request to use eHarmony Mail. Then they will be able to respond to you. In the case you’ve described above, it sounds like your match has said ‘Yes!’ to communicating with you using eHarmony Mail, but hasn’t got round to writing a response yet (they’re probably waiting until they’ve got the time to dedicate to writing a response )

Don’t worry – you only have to do this once with each match.

We let everyone accept or decline eHarmony Mail from their matches, as some users prefer to start talking using Guided Communication.

I hope this helps!

Best wishes,
Emily
eHarmony Advice