Get the most from your photo gallery

8 April 2010

by eHarmony

Posting photos on your eHarmony profile is about a lot more than showing your matches what you look like. Don’t just upload a lonely headshot – find out how to use your photo gallery to tell your life story.

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Having a great eHarmony profile isn’t just about concentrating on one thing – be it thoughtful answers or an attractive main profile picture. It’s about the whole package, and one big element of that is using your photo gallery the best you can.

We’ve lost count of the number of profiles we’ve seen where the user has uploaded just one photo (and sometimes not a very good one) and left it at that. If you do have a photo that’s a great step – users with photos are nine times more likely to receive communication – but there’s much more you can do by using your photo gallery to tell your life story in pictures.

If you haven’t uploaded a photo yet, read our article ‘Online dating: photo dos and don’ts’

Be honest
Your main image should be an honest, up-to-date photo of you. Yes, it’s tempting to upload something that’s was taken when you were a few pounds lighter, or had fewer grey hairs but this really is a false economy. If you meet up with someone and you’ve clearly posted an older photo of yourself, however well you get on in person, they’ll constantly be thinking that you lied to them from the outset. Enlist a friend to help you take lots of photos from different angles and pick your favourite three to go on your profile.

Your interests
It’s very attractive to see that someone has interests and passions, so show your matches what you like to do with your spare time. Whether that’s long countryside walks, cheering on your football team or going to gigs, include a photo of you doing something you really love. It’ll show on your face in the picture, and be instantly attractive to any match who has the same interests as you.

Friends and family
Your friends and family are at the centre of your world, so it makes sense for you to show your matches the people that are important to you. Don’t go overboard though – no one wants to see a whole slideshow of photos from your last holiday in Italy.

Your achievements
Whether you’ve helped your team win a regional final, gained a qualification or climbed a mountain, you should be proud of your achievements. Let your matches see that you like to stretch yourself and reach your goals – it shows dedication and an enthusiasm for life.

Your free time
How do you relax? Maybe it’s gardening, painting, or simply having a few drinks in the pub with your friends. Let your matches see how you like to chill out too – you need to balance out all those hobbies and accomplishments! One word of warning though: photos of you drunk on a night out will be a huge turn off. Relaxing in a beer garden with a pint and some friends – ok, dancing on tables at 3am after too many Sambucas – not ok.

You back in the day
This might sound like a contradiction to our first point, but posting photos of you when you were younger can actually tell your matches a lot about you. As long as you explain the significance of the photo in your caption, a picture of you back in the day can really illustrate who you are and where you’ve come from. And those old clothes can give them a bit of a giggle too.

Your profile photos are not just for a visitor to see what you look like (though they obviously help) but they also show the kind of person you are, and the life you lead. They can also really help to illustrate the points you make in your written profile, and potentially be the hook that gets a match to contact you. You can upload up to 12 photos, so don’t waste a single opportunity!

Rating: 7.1/10 (46 votes cast)

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Comments

virna butterworth

19 July 2010 10:05

i havent become a full member yet as i cannot see photos of my matches which would motorvate me to join ,any chance of rectifing situation virna

sandra

26 July 2010 10:18

i sent eharmony a photo a week ago through the post but it has not materialised should i send another?

eharmony

26 July 2010 12:58

Hi Sandra,

Thanks for your query. I’ve checked with the team that does our manual photo uploads and they have a small backlog at the moment, but all the current photos we have received should be uploaded in the next 48 hours.

I’ve passed on your email address and they will let me know once your photo is up, so that I can let you know!

Hope that helps!

eHarmony Advice

Pauline

4 August 2010 21:59

I have a problem with uploading a photo as my photos are all bigger than 5mg although taken on 2.0 on mobiles. they are the right format. How can I make this possible. I don’t have any problems with any other sites. When I can upload and see other members photos, i guess they have the same problem, I will come back when this problem is resoleved.

eharmony

5 August 2010 10:54

Hi Pauline,

Thanks for your query. There are some simple programs you can use on your computer to resize photos, but our Customer Care team will be able to talk you through the best way to get your photos uploaded.

You can call them, 8am-8pm, Monday – Friday for free on 0800 028 0308.

Best wishes,
eHarmony Advice

elizabeth janet coldwell-sykes

6 August 2010 13:58

I an unable to upload any pix.Is it possible to post my pix for you to put in my profile.Thank you

eharmony

6 August 2010 14:34

Hi there Elizabeth,

Thanks for your query. I have sent you an email with our PO Box address in so that you can send us your photos.

Best wishes,
eHarmony Advice

chris

12 August 2010 16:46

hi,

can you please tell me how you delete photo’s from your profile page

eharmony

12 August 2010 17:13

Hi Chris,

It’s quite simple to delete photos. Just follow these steps:

1. Log in and click the ‘My Profile’ tab
2. Click the ‘My Photos’ button on the left hand side – this will take you to a page showing all your uploaded photos
3. Under each photo, there is a ‘Delete’ link, simply click to delete that photo.
4. From here you can also upload new photos and choose your primary photo

Please note that if you delete photos, and then choose to upload them again, they will need to be re-approved before your matches are able to see them.

Hope this helps. If you have any more questions you can call our Customer Care team for free, Mon-Fri, 8am-8pm on: 0800 028 0308

Best wishes,
eHarmony Advice

Michelle

11 December 2010 05:22

Why is my photo not approved. Is it that it I had sunnys on or that i cut other people out of the photo, just want to know why so I can download a “better” photo. thanx

Fred Chen

11 December 2010 08:06

Hi I have been having trouble uploading photos like everyone else. I tried first time 6 months ago and gave up. Today its still the same. My Photos are normal Jpeg under 5MG. Also the Facebook link doesnt work either. Can I email my photos to you?
Thanks Regards Fred

eharmony

13 December 2010 11:03

Hi Michelle,

Thanks for getting in touch. I’ve forwarded your query to our Customer Care team, who will be able to tell you exactly why your photo hasn’t been approved. It’s likely that if you are wearing sunglasses your photo won’t be approved, though we don’t reject photos for being cropped.

Our Customer Care team will also be able to give you some tips on the best photos to upload!

Best wishes,
Emily
eHarmony Advice

eharmony

13 December 2010 11:09

Hi Fred,

Thanks for getting in touch. I’ve forwarded your query onto our Customer Care team, who will be in touch to help you upload some photos. I can’t see anything to suggest our Facebook photo uploader has any known issues, but again, our Customer Care team will be able to talk you through the process, and maybe troubleshoot any individual issues you’re having.

Hope this helps!

Best wishes,
Emily
eHarmony Advice

Anna

14 December 2010 00:06

Hi, i am not able to view photos of my mucthes, but i can view my own photos.

Could you please help me?

eharmony

14 December 2010 11:09

Hi Anna,

Thanks for your comment. The ability to view a match’s photos depends on these factors:

1. Whether your match has posted a photo  

2. Whether that photo has been approved by eHarmony  

3. Whether you have purchased an eHarmony membership

If you do have a membership and you can’t see any of your matches photos, then please get in touch with our Customer Care team who will be able to help. You can call them on 0800 028 0308, Mon-Fri, 8am-8pm, for free.

Best wishes,
Emily
eHarmony Advice

Peter Seebeck

30 December 2010 04:02

Hi, I can’t get the photo upload to work. All images are under 100Kb. I’ve tried disabling all security software, installing the latest browser and Java R.E., tried both Firefox and I.E. Any suggestions? Can I email them to you?
Thanks, Peter.

Bob

1 January 2011 07:31

I cannot seem to go past the photos.What am I doing wrong?

steve

2 January 2011 05:58

Please inform me on the reasons being for rejection of all my photos please?

Denise

3 January 2011 10:37

Like everyone else I too have had trouble uploading photos. It’s very frustrating. I thought I’d try eharmony’s free weekend of messaging but my matches are requesting photos so no messaging has happened. Also the messaging keeps hanging so I have not been able to send messages to my matches to tell them what the problem is!

eharmony

4 January 2011 16:09

Hi Peter,

Thanks for your query – I’ve forwarded it onto our Customer Care team who will be able to solve your photo upload issue for you.

If you’d like to get in touch with them yourself, please call 0800 028 0308, for free, Mon-Fri, 8am-8pm.

Best wishes,
Emily
eHarmony Advice

eharmony

4 January 2011 16:12

Hi Bob,

Thanks for your comment. I’ve forwarded your email onto our Customer Care team who will be able to talk you through any issues you are having with your account.

Best wishes,
Emily
eHarmony Advice

eharmony

4 January 2011 16:14

Hi Steve,

I’m afraid I’m unable to access your account directly, as I’m on the eHarmony Advice team. However, I’ve forwarded your query onto Customer Care who will be able to tell you why your photos were rejected and give you some pointers for selecting some new photos.

Hope this helps!

Best wishes,
Emily
eHarmony Advice

eharmony

4 January 2011 16:18

Hi Denise,

I’m sorry you had trouble uploading photos last weekend. I’ve forwarded your query to our Customer Care team who will be happy to help. If you’re not thinking of subscribing yet, that’s OK, but we can still help you upload your photos to really make your profile stand out. That way, when our next Free Communication Weekend comes around you’ll be ready for your matches!

Hope this helps.

Best wishes,
Emily
eHarmony Advice

Kush

9 January 2011 17:49

Great to see how eharmony works together with their clients offering the best possiable services.

Steven Andrew Valerio

10 January 2011 15:40

i have no up to date photos of myself.

Yvonne

13 January 2011 11:58

Why cant I see other photos of my matches and why cant I review the answers to the questions you can send. When I click on them it stays on same page. Ridiculous really. I paid all this money and I cant even see photos.

eharmony

13 January 2011 12:08

Hi Yvonne,

Thanks for posting. If you are a subscriber and can’t see your matches photos when they have posted them then it sounds like there has been a technical error. I’ve forwarded your issue onto our Customer Care team, who will be able to look into this, and your other query about reviewing questions.

If you’d like to talk to someone sooner, you can call us, for free, on 0800 028 0308. We’re open Mon-Fri, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m.

Hope this helps.

Best wishes,
Emily
eHarmony Advice

Sophia

13 January 2011 17:02

Hi there, ive been trying to upload a photo onto the website but it wont upload. Can you please tell me why it keeps being rejected.

Thanks

eharmony

13 January 2011 17:10

Hi Sophia,

I’ve forwarded your comments to our Customer Care team, who will be able to help you out. They’ll be in touch, by email, in the next 24 hours. However, if you’d like a response sooner, you can call them, for free, on 0800 028 0308, Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m

Hope that helps!

Best wishes,
Emily
eHarmony Advice

Helen

15 January 2011 10:09

Hi there.
Please can you help me? I do not want my photo on general show. Can I hide it and show when I wamnt to?
Thank you

gill

16 January 2011 23:37

Just tried to update my photos but each one rejected. Very disappointed as I have just subscribed!

angela shrubsall

17 January 2011 11:46

I cant change my age on my profileit is showing me 2 years older than I am
it should be 55

eharmony

17 January 2011 12:10

Hi Helen,

You may choose not to post a photo, and matches still have the option of sending you a Photo Nudge if they are keen to see your photo. However, we would suggest that you do post a photo, as users who do are nine times more likely to receive communication on eHarmony. We understand that you may feel nervous about posting a photo, but you should be reassured that only the people you are matched with can see your profile photos. Unlike on other sites, users cannot just search for anyone’s profile.

Best wishes,
Emily
eHarmony Advice

eharmony

17 January 2011 12:52

Hi Gill,

If you’d like to speak to someone about your photos, you can call our Customer Care team for free on 0800 028 0308, Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m. They will be able to help you find a great photo for your profile. In the meantime, you can see our Photo Posting Guidelines here http://help-singles.eharmony.co.uk/app/answers/detail/a_id/2206/c/99/r_id/166

Hope this helps!

Best wishes,
Emily
eHarmony Advice

eharmony

17 January 2011 12:54

Hi Angela,

Please call our Customer Care team for free on 0800 028 0308, Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m. They will be able to help you adjust your age on your profile.

Best wishes,
Emily
eHarmony Advice

Karen

23 January 2011 15:11

Hi,
I’m new to e-harmony & like Debbie (Q30) , I don’t want my photo on general show but I would be happy to send it to people I want to get to know better from the information given on their profiles. I’m just wondering if the it’s possible to send photos via the e-harmony e-mail system?

keem

23 January 2011 19:27

i have uploaded over ten pictures and its telling me they have been uploaded successfully but they are not visible to me at all i cant see any of the pictures i uploaded on my profile at all many thanks keem

eHarmony

24 January 2011 11:18

Hi Karen,

Thanks for your question. We don’t allow users to send photos via eHarmony Mail, to protect our users’ privacy. As best as we try to ensure only people with the best intentions have accounts on eHarmony, there will always be some people who abuse the system, potentially sending unsuitable photos etc. to their matches.

Of course it’s your choice whether or not you post a photo, but it’s worth remembering that on eHarmony no one can search for you – it’s only your matches who can see your photos. Having said that, we’ve had plenty of success stories between couples who didn’t initially post a photo, so it can be done!

Hope this helps.

Best wishes,
Emily
eHarmony Advice

eHarmony

24 January 2011 11:23

Hi Keem,

Thanks for your question! It sounds like your photos have been successfully uploaded and are awaiting approval, though you should be able to see them yourself (it’s just your matches who won’t be able to see them until they’re approved). If you still can’t see your photos, please call our Customer Care team for free on 0800 028 0308 (Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m)

Hope this helps!

Best wishes,
Emily
eHarmony Advice

Kaye

29 January 2011 14:46

What is wrong with my pictures that you tell me to delete them????? Have NEVER been told this before – they are the correct size and format. This is not a cheap site you operate and unless a pic. is offensive in some way,should be approved.

eHarmony

31 January 2011 10:29

Hi Kaye,

Please call our Customer Care team who will be able to tell you why your photos haven’t been approved, and will be able to help you choose the best photos for your profile. In the meantime, here are our Posting Guidelines, which may give you some idea of why your photos have not been approved: http://help-singles.eharmony.co.uk/app/answers/detail/a_id/2206/c/99/r_id/166

You can call our team on 0800 028 0308, for free, Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m.

Best wishes,
Emily
eHarmony Advice

Peter

12 February 2011 13:07

I don’t have any photos. I can imagine it will take some time to organise even one. I’ve received a photo nudge. How can I send a reply explaining this?

bobi

13 February 2011 17:36

dont have any phots to put on

Michelle

14 February 2011 00:00

Now every time I click on a link to enter a part of the site it says that there is a problem with the site and try again later. I don’t know if this is because there are lots of people on the site because of valentines day? I hope that’s all it is because its not made a great first impression on me.

Ashleigh

18 February 2011 12:49

i’m yet to become a member but as i cannot see my matches just because i’m not a member it’s not giving much incentive to join as it’s not possible to see what they look like, and anyone who has looked at my oage has the name ” someone’… so if they are a member but i’m not, does this mean they cant send a message just as a non-member cant communicate?

Belinda Sanders

20 February 2011 08:41

Hi Eharmony team. At last I have successfully uploaded 3 photos. Now how do I get them onto my profile page. Do have to ok authorise them and then u will upload them. I think I read this but I`m not sure. Please let me know what the next step is that I have to do as my profile is only 75% complete.
thx for your help
Belinda

eHarmony

21 February 2011 15:13

Hi Belinda,

Great to hear you’ve uploaded some photos! Our Customer Care team approve all photos that eHarmony users upload, to ensure nothing untoward gets shown to their matches. This usually takes around 24 hours. If your photos aren’t appearing on your profile yet then please call Customer Care for free on 0800 028 0308 (Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m).

Hope this helps.

Best wishes,
Emily
eHarmony Advice

Chane

24 February 2011 01:32

Hi,

similar problem – my (cropped) photo won’t upload – i’ve tried a few times now. What am I doing wrong…please help. Thanks

Michelle

27 February 2011 08:59

If someone sends you a “Photo Nudge”, is there any way to post a photo so only they can see it? Or can you only post a photo so that all your matches can view it?
Thanks in advance.

BRIAN CRAIG

13 March 2011 11:13

i would be quite happy to post photoes but i do not have any.

Sarah

16 March 2011 06:42

I have uploaded several photos however when you view my profile it only shows the primary photo. When you go into the section called “my photos” the other photos are there but are not visible to other members.

lynda

10 April 2011 08:42

hi l have been trying to upload pics all day, l have paid money for this site, and please dont tell me to contact customer care this is your problem,as you can see by all your comments please just let me know if you can not fix this problem and l will go else where.

Karen

11 April 2011 00:41

The photo upload process definatley needs to be simplified. More detailed tabs. You dont have enough choices, it has plenty of delete options, but is not clear on the reasons why photos are not authorised, and its not clear how to set the primary photo.
Thanks for your time, hope you can simplyfy these issues. I have been successful in doing these things myself, but I wasted alot of time as Im not great on a computor.

eHarmony

11 April 2011 09:46

Hi Lynda,

Thanks for your comments. Unfortunately, we can only diagnose your issue with uploading photos on a one-to-one basis. Our photo upload tools are currently working without any technical problems, so we would need to ask you questions to find out if there is an issue with your browser etc. It is free to call our Customer Care team and they should be able to help you very quickly. You can call them on 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

Mirnada

17 April 2011 06:51

I have just uploaded a pic, which I then cropped. I was really easy to do. However, I do not want my photo to be viewed, unless someone logs on, what do I do to enable this?

eHarmony

19 April 2011 09:23

Hi Mirnada,

Thanks for your comments. I’m not 100% sure what you mean but I can tell you that only your matches – no one else – will be able to see your photos. In other words, eHarmony users can’t just search for any other users.

Hope this helps. If you need any more information please call our Customer Care team for free on 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

Mark

1 May 2011 18:35

Hi
all my photos are being rejected but they do meet the criteria…. whats going on?!

eHarmony

3 May 2011 09:39

Hi Mark,

Please call our Customer Care team who will be able to tell you why your photos have been rejected, and how to choose one that will be accepted. You can call them, for free, on 0800 028 0308 (Monday to Friday, 10:30 a.m. to 7:30 p.m., and Saturday, 9:00 a.m. to 6:00 p.m)

Here are our full Photo Posting Guidelines: http://help-singles.eharmony.co.uk/app/answers/detail/a_id/2206/c/99/r_id/166

Best wishes,
Emily
eHarmony Advice

holly symmans

13 May 2011 08:36

i love e harmony

Carrie

30 May 2011 20:29

I can not seem to upload my pic’s and am not sure why?

eHarmony

31 May 2011 09:17

Hi Carrie,

Thanks for your comment. It’s hard to figure out why you’re having issues uploading your photos from here, but our Customer Care team will definitely be able to help. You can call them for free on 0800 028 0308 and they’ll walk you through the process.

Hope this helps!

Best wishes,
Emily
eHarmony Advice

Kerry

1 June 2011 00:37

I too am unable to get my photo uploaded, please help

Jennifer

1 June 2011 06:35

What happened to my profile??

Katie

7 June 2011 22:45

My photos keep coming back as not approved … why is this its just a picture of my face ??

eHarmony

8 June 2011 10:14

Hi Katie,

Thanks for your comment. We don’t have access to your account so can’t see why your photos aren’t being approved, but if you call our Customer Care team they will be able to tell you. You can call them for free on 0800 028 0308. You can also check out our photo posting guidelines here, to ensure you’re submitting a great photo!: http://help-singles.eharmony.co.uk/app/answers/detail/a_id/2206/c/99/r_id/166

Hope this helps!

Best wishes,
Emily
eHarmony Advice

Harinder

13 June 2011 08:52

Hi there,
I upload three pictures and are being rejected but they do meet the criteria…. whats going on?!

eHarmony

13 June 2011 09:35

Hi Harinder,

Hope this helps!

Best wishes,
Emily
eHarmony Advice

Lucy

16 June 2011 23:02

It seems that I’m not the only one who can’t upload photos, why make it so difficult?! All the pics I have tried are under 5MB and are JPEG format, you really need to sort this out, I was going to join but this is too much hassle, I don’t see why I should make a phone call, you need to fix the problem…

Maverick

19 June 2011 13:06

I have been having the same upload photo issues. It keeps getting rejected. This is just becoming too much of an hassle. I think you need to get it fixed. Looks like I am not the only one here who is having the same issue.

janet

19 June 2011 15:48

why has my photo been refused, its the most resent that i have!

Alexandra

26 June 2011 20:04

why was my third photo refused, it was of me at Xmas lunch smiling at the table – what’s wrong with that? I am annoyed as it is a good photo of me, does anyone look at these photos?

eHarmony

30 June 2011 10:17

Hi Alexandra,

All member photos are moderated by a customer care agent to primarily ensure nothing offensive is posted and also to be sure that members are posting the best possible photos of themselves. We are unable to view your profile so cannot comment on why your photo was rejected but please call our Customer Care team on 0800 028 0308. They will be able to tell you why you photo has been rejected.

Best wishes,
Emily
eHarmony Advice

Rosemary

8 July 2011 00:09

I have someone professional coming tomorrow to teach me how to post photos on my profile as I wouldn’t meet anyone without having seen a picture, so would not expect them to meet me without having seen a photo. Costs £54. Groan.

shahzeib

10 July 2011 14:14

i have someone professional coming tomorrow to post photo on my profile

Linzi

11 July 2011 19:14

I too am having problems posting photos to my profile. I crop the picture but it just won’t save the photo. All photos are under 5mb size.

tracy

24 July 2011 17:11

Can i have an email address to send pictures too, I have tried to upload them but it is rejecting them. I sent some today to one email address but not sure it it is the correct one, can you let me know if you received them please

Mary

1 August 2011 22:10

Sat for 2hours filling in questionaire then got to photo and could not get it to work.Very exasperated and annoyed so could not use your free weekend felt it a con so now you lose as i probably would have joined will tell my friends not to bother.noted not only one found photo section a mess and it would not let you proceed.Dont like my time wasted

Rhonda

2 August 2011 05:18

I do not have any good photo’s of myself at the moment

vicki

2 August 2011 11:59

pics …….i only want to show my photos to people im interested in how can i do that please im not comfortable with every match looking at my picture and i have seen others that say request my photo
Thanks

vicki kelly

2 August 2011 12:28

Now ive gone to put my poics back on and it wont let me they were on there before exactly the same ones/Please advice me as soon as you can thanks
Vicki
this is not my e harmony emial but my private one

eHarmony

2 August 2011 16:33

Hi Vicki,

Thanks for getting in touch. Regarding your first question about selecting which matches can see your photos, I’m afraid that’s not a feature we offer. Of course, if you chat to a match you like you can always send them a photo by email (If you’re hesitant about this, we suggest you set up an email address that’s only for contacting matches, and make sure the actual email address doesn’t have anything in it to identify you).

Looking at your email address, I think you are in Australia, so you should probably contact our Australian Customer Care team who will be able to answer any questions about why your photos aren’t appearing on your profile. However please remember that we do manually approve each photo (even if you’ve submitted it before) and this process takes around 24 hours.

You can find the link to live chat with our AU Customer Care team here: https://help-singles.eharmony.com.au/app/home

Hope this helps!
Best wishes,
Emily
eHarmony Advice

8 August 2011 20:51

photos not uploading,,all correct size. seems to be a fundamental problem that your “customer service ” team are struggling to rectify by the sounds of all the other emails. When does this look likely to be fixed please?

eHarmony

17 August 2011 13:26

Hi Jo,

Thanks for your comment. We have one known issue with Internet Explorer 9 currently, that may stop users from uploading photos. If you are using Internet Explorer 9, please try viewing eHarmony in a different browser. I understand this is a hassle, but it is the quickest fix. We are currently working on a fix for this issue, which should be live within the next couple of weeks.

If you are not using IE9, then there are various reasons why your photos might not be uploading, and that’s why we suggest anyone having issues calls our Customer Care team. They will be able to view your account, and your photos and diagnose the problem. If your photos are being rejected, again, it will be helpful for you to call our Customer Care team as they will be able to tell you exactly why they’ve been rejected. All user photos are moderated manually, so as to ensure no offensive or inappropriate photos are uploaded.

Hope this helps!
Best wishes,
Emily
eHarmony Advice

romeo

21 August 2011 11:12

hi i havent become a member yet due to unknown problem with my credit card i could upload pictures but i cant see them on my profile are other people able to see them or its only my problem? can you give me an explanation please thank you
Romeo

mel

21 August 2011 21:45

How long does it take for photo to be uploaded onto my profile?

eHarmony

22 August 2011 10:14

Hi Romeo,

All photos submitted are moderated by our Customer Care team and so take around 24 hours to appear. Looking at your email address I think you might be signed up to our Australian site – have you tried the Live Chat feature? You can talk to a Customer Care rep online about any issues you might be having with your account. Find out more here: https://help-singles.eharmony.com.au/app/home

We also have a dedicated Australian Advice site here: http://www.eharmony.com.au/relationship-advice/ Enjoy!

Hope this helps!
Bets wishes,
Emily
eHarmony Advice

eHarmony

22 August 2011 10:45

Hi Mel,

Photos usually take about 24 hours as they’re all manually approved by our Customer Care team. If your photos take longer than 48 hours to appear, please call our Customer Care team: 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

helen

6 September 2011 10:26

like how it says review your matches for FREE but then wont let u see anyones photos for free ! as u keep sayin people wont message u without one , but wont become a member unless i see someone i might want to message !!! totally rubbish

Dating Savvy

15 September 2011 22:19

I like the ‘auto fix’ button after uploading your photo – highly recommended!

charlotte

16 September 2011 12:21

Hi how do i edit my photo, i am unable to see how to do it?
thanks

eHarmony

19 September 2011 14:27

Hi Charlotte,

When you upload a photo you should be automatically taken to our FotoFlexer tool which allows you to crop, rotate and edit your photo to help you look your best! If you have already uploaded your photo and skipped this stage then you cannot go back. If you have uploaded a photo and missed this stage by mistake please delete your photo and upload again.

Hope this helps!
Best wishes,
Emily
eHarmony Advice

mike austin

26 September 2011 23:42

looking forward to my work with e harmony

alison

2 October 2011 12:30

my photos have not been approved thats 3 days now why?

eHarmony

3 October 2011 10:23

Hi Alison,

Thanks for your comment. Usually photos are approved within 24 hours (they are manually approved to ensure all profile photos are good quality). They may have been declined – this can be for lots of reasons such as image size, or if you’re wearing sunglasses. However, you should have been informed if they were declined and given some tips on uploading the right kind of photo. I have forwarded your email address to our Customer Care team and asked them to contact you regarding your photos – hopefully we will be able to get your photos live very soon.

Best wishes,
Emily
eHarmony Advice

susan

13 October 2011 21:53

i will not become a member until i can browse people to see if it is worth joining is this possible

grahame murnane

30 October 2011 14:33

Yes I get the message

mark

31 October 2011 11:23

i cannot download a photo as i cannot slide down the page. I also cannot see my must haves or anything else in regards to my pages.

i need help here

eHarmony

31 October 2011 14:48

Hi Mark,

I’m sorry to hear you’re having problems using our site. I think the best thing to do is for you to get in touch with our Customer Care team who will be able to troubleshoot your problem. You can live chat with them using the link on our help page: https://help-singles.eharmony.com.au/app/home

I hope this helps.

Best wishes,
Emily
eHarmony Advice

Don Wait

4 November 2011 13:57

Very useful and educational

100

Barbara

21 November 2011 16:49

Can you please send me the ‘Answers’ to the Ten Most Frequently Asked Questions, thankyou,

Also i would like to know what is the situation as regards payment if mr right comes along (not through eharmony)?

101

eHarmony

22 November 2011 10:30

Hi Barbara,

Thanks for commenting. I’m not sure what you mean by 10 most frequently asked questions – could you expand?

Regarding payment if you meet someone, but not through eHarmony, I’m afraid you wouldn’t receive a refund – it’s the chance you take

Also, I believe you are from Australia, so you might want to check out our Australian Advice site: http://www.eharmony.com.au/relationship-advice/

Best wishes,
Emily
eHarmony Advice

102

Anna

26 November 2011 12:56

I’ve tried multiple times to upload photos – in the formats and size indicated, as well as directly from Facebook – for a week now!! Is there any support team I can contact directly for help?

Many thanks,
Anna

103

Charles

27 November 2011 10:44

I have recently uploaded photos to my profile however when i look at the view my profile tab it says that I have no photo’s whats going on?
And how do i fix this?

104

eHarmony

28 November 2011 14:00

Hi Charles,

It looks like you’ve got two photos approved and on your profile – were you expecting to see more? It looks like you are an Australian user, so you can reach your local customer care team using this link: https://help-singles.eharmony.com.au/app/home

There is also an Australian specific Advice site here: http://www.eharmony.com.au/relationship-advice/

Hope this helps!

Best wishes,
Emily
eHarmony Advice

105

eHarmony

28 November 2011 14:04

Hi Anna,

By the looks of your profile two of your photos are now up and approved. If it still looks like your photos haven’t been approved you can call our Customer Care team for free on 0800 028 0308.

Alternatively you can find more info at our help centre: https://help-singles.eharmony.co.uk/

Hope this helps!

Best wishes,
Emily
eHarmony Advice

106

John Ager

15 December 2011 14:17

Originally I put just one photo on my profile. Today I’ve tried to add three more but although they appear to have been uploaded successfully, they don’t appear on my profile.
Can someone fix this for me please?

107

eHarmony

15 December 2011 14:54

Hi John,

Each profile photo uploaded is approved by our customer care team. This process takes about 24 hours, after which you’ll be able to see your photos on your profile.

If you still can’t see them after 24 hours you should call our Customer Care team for free on 0800 028 0308.

Hope this helps!

Best wishes,
Emily
eHarmony Advice

108

Alan

24 December 2011 19:09

Keep trying to load a pic and can’t as get error message 8 and authentication failed….why is this? The photo is the correct size and type of file!4

109

Colleen

3 January 2012 07:56

Ive just joined 24 hrs ago. I’m sure I uploaded my photos correctly, but they don’t appear on my profile. Why?

110

eHarmony

3 January 2012 11:08

Hi Colleen,

It takes around 24 hours for our Customer Care team to approve user profile photos. If you;re still not seeing them, then please contact our Australian customer care team from here: https://help-singles.eharmony.com.au/app/home

Best wishes,
Emily
eHarmony Advice

111

Daniela

5 February 2012 20:43

Hello,

I’ve joined for the free communication weekend and completed my profile, including uploading pictures. It still says only 85% complete, and is showing the photo section as incomplete. I can’t figure out why it won’t complete my profile and show my pictures when I click on ‘view my profile’, even though I’ve uploaded 9 or so images.
Thanks.

112

eHarmony

6 February 2012 19:04

Hi Daniela,

There is a small bug in our system that means currently profiles aren’t showing as 100% complete even if they are. I suspect your profile is probably showing as fuller now as your photos will have been approved. Hope this helps, and if you have any more questions please call our Customer Care team for free on 0800 028 0308.

Best wishes,
Emily
eHarmony Advice

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