Guaranteed refund during first 7 days applies notwithstanding any language to the contrary in the Terms and Conditions of Service. To request the refund, you must call our Customer Care team on 0800 028 0308 (available from 10:30 am to 7:30 pm BST, Monday through Friday, and 9:00 am to 6:00 pm BST on Saturday) before midnight on the 7th full day of your subscription.