Video Date: how to use eharmony’s new premium feature

Spring is in full bloom and the temptation to rush outside and enjoy it has never been stronger. But we’re not quite there yet and the things we usually enjoy need to be done differently. Like dating.

Which is why the new eharmony Video Date feature can transform your stay-at-home experience.

Even before “social distancing” became part of the language, first dates were tricky. How soon is too soon? Should I ask first or wait to be asked? Coffee or dinner? So whether the issue is being stuck inside or simply a matter of plucking up the courage, a Video Date can help you take the first step in a familiar and safe environment.

Talk to each other, laugh together, see their gestures and facial expressions – experience all the vital first impressions of a real date directly on eharmony’s Video Date.

How does Video Date work on eharmony?

Premium Members can use Video Date as soon as they have exchanged a few text messages with their match on the site or in the app. This is to make sure you both already know each other and are ready for the next step.

To use the function, both members must be online: if using the eharmony app it must be open on your phone; if you’re using the web, eharmony must be the active browser tab. A Video Date can now begin, and can be accepted or rejected by the person receiving the request. There is no time limit on your Video Date.

How do I start a Video Date?

The feature can be activated in the messaging area or directly in a contact's profile by clicking the "Video Date" button.

Video Date in Messages:

Mobile web

Video Date feature in other profiles:

Mobile web
Deskop view video date profile

Is Video Date safe?

Absolutely! When you use Video Date you get to stay within the familiar and secure eharmony environment. In addition, we do not require you to exchange any personal information, such as your private phone number, in order to use this feature. Furthermore, you have the option to cut off contact with your match at any time, as well as preventing future contact by Video Date or any other form of communication.

How to report inappropriate behaviour on Video Date

Communication between our members is always private, whether by direct message or the new Video Date feature. No-one at eharmony can watch or listen in on the direct exchanges between two of our members. However, if your match’s behaviour seems inappropriate during a Video Date, please contact our customer service team immediately using the "Report profile" button. We will then take appropriate steps, up to and including banning members from our platforms in the event of repeated misconduct.

Technical requirements for Video Date

Allow access to microphone and camera

The first time you begin or accept a Video Date, your device will ask you to allow access to the microphone and camera. This is necessary in order to carry out a Video Date. To proceed, just click the "Allow" button.

If you hit "Decline" by mistake, you can still use the Video Date feature thereafter:

  • The next time you try to use Video Date in the app, you will be asked permission to use the microphone and camera. Please confirm to accept or start a video call.
  • In the web version you can change this setting in your browser. Instructions for this can be found in the help pages of the browser.

Do you use Microsoft Edge or Internet Explorer?

Instructions for activating the microphone and camera can be found on the Microsoft website.

Do you use Mozilla Firefox?

On the Firefox website, go to the help page: Manage camera and microphone permissions with Firefox.

Do you use Google Chrome?

This Google page offers more information about managing cameras and microphones.

Do you use Safari?

Information on switching the camera and microphone on and off can be found on the Apple help pages.

How does Video Date work?

Just like on a ‘normal’ date, use your Video Date to get to know your match better. Our dating advice section has some tips for getting conversation started and for preparing for a Video Date.