Top 5 eHarmony FAQs



Here are five of our most frequently asked questions. If we’ve not answered your burning question call us for free on 0800 028 0308. Alternatively you can email us here

1.    How can I view the information my matches see about me?
To see how you appear to your matches, log into your account, click on the ‘About Me’ tab, then click on the ‘View My Profile’ tab.


This displays your profile as it appears to your matches.

To edit your profile, click on the ‘Edit your profile’ or ‘Upload Photo’ buttons under Next Steps. Many of our members return to this section of their accounts on a monthly or even weekly basis, to add their most recent fun photos and get creative with their self-descriptions.

When you are done editing, be sure to save your changes.

2.    Reviewing my subscription

If you are curious about your billing information, your subscription status, or whether a recent payment has gone through, follow these steps to access your Account Information:
1.    Log into your eHarmony Account
2.    Go to ‘My Settings’
3.    Select ‘Account Settings ‘

Your subscription information, including recent changes, auto-renewal, and expiration date will be located at the bottom of the page.

3.    Why aren’t my matches responding?
It can be frustrating for everyone when matches don’t respond in any way, or when you are left without a response of any kind for a while.

Please understand that the eHarmony communication and notification system encourages everyone to respond.  While it’s true that we can never force someone to respond to communication, there are constant initiatives we can make to invite users to reply.

One option you have as a member is to nudge your match to respond to your communication if they have not done so after seven days. To nudge a match, go the Match Details page of the match in question and click the ‘Nudge’ link at the top of the page. This link will only be displayed if it has been seven days since your last communication.

We recommend giving that member two weeks to reply to your nudge.  Two weeks gives most people time to return from a business trip, personal holiday, or any other event that may make it difficult for them to access a computer and respond to you.  Once two weeks have passed without a response, we suggest that you close the match.  Ultimately, the decision is yours, but we highly recommend that you remain focused on matches who have engaged you in an ongoing dialogue.

4.    What if I don’t like my matches?
Successful matching with eHarmony is a partnership. We use our science and  relationship experience to find singles that match you on the inside, and you use your communication skills and sense of personal chemistry to determine if these people interest and excite you.

Please keep this thought in mind as you get to know your eHarmony matches: we don’t try to create chemistry because that’s for you and your match to decide. We put you in a virtual “room” with people of the opposite sex that have passed a rigorous screening process and are certified as sharing a high level of compatibility with your unique personality.

Our goal at eHarmony is to only provide you with matches who are deeply compatible in all the ways which are vital to long term relationship success.  Then, all you need to do is determine which of those matches best suits your individual preferences.

5.   How can I contact eHarmony
Many questions can be answered in our Help section. We encourage you to view the many topics we have available to get the answers to your important questions.

If you have not found an answer to your question and would prefer to contact our Customer Care team, please feel free to reach us by emailing your query. One of our Customer Care representatives will be more than happy to assist you within 24 hours.

Or, if you would like to speak with one of our representatives personally, feel free to call our Customer Care team at 0800 028 0308 should you need any assistance.  We are available by phone Monday through Friday, 8 a.m. to 8 p.m. GMT.

If this article gave you the confidence to find your match, try eHarmony today!

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